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Tere’s a refund policy tailored to your company:
At Dusto, customer satisfaction is our top priority.
However, due to the nature of our products, we have a specific refund policy in place for any concerns related to manufacturing defects.
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Refund requests must be made within 3 days from the date of delivery.
Refunds are only applicable in cases of manufacturing defects.
We do not offer refunds for reasons related to change of mind, incorrect orders, or other non-defective issues.
We do not provide cash refunds.
Approved refunds will be processed in the form of:
Coupons: A coupon of equivalent value that can be used for future purchases on our platform.
Cashback: The refund amount will be credited to your Dusto wallet and can be used for subsequent purchases.
To initiate a refund request, please contact our support team at [8576865985] within 3 days of receiving the product.
Ensure you provide your order details, proof of purchase, and evidence of the manufacturing defect (e.g., photos or videos).
Once we receive your request, we will review and inform you of the approval or denial of your refund request.
Refund requests, if approved, will be processed within 7-10 business days after approval.
Coupons or cashback will be automatically added to your account upon approval.
In cases where a manufacturing defect is detected, you may also opt for an exchange instead of a refund. Contact our support team for further assistance.
For any questions or assistance with the refund process, please contact us at [insert contact details].
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